Shipping Method
Notice:
👉 The factory will make a production plan within 24 hours after you submit the order, so the customized information cannot be changed once submitted, please check your customized information carefully.
👉When you order a product, it is specially designed and prepared for you. Therefore, we cannot accept returns or exchanges. However, we make exchanges for damages caused by design or product. If you have a problem feel free to message me.
👉Our supplier is experiencing huge backlogs due to increased order volume, and high quality requirements for customized products, it may take 3-5days longer than usual to fulfill your order.
3.How long for shipment?
The time frame of an order delivery is divided into two parts:
- Processing time: 3-7 Working Days
- Shipping time: 5~15 Working Days
- Shipping methods:air transport
2. Standard Shipping:
Order Price < $59, shipping fee $6.99, shipping time: 7-15 working days
Order Price over $59, Free shipping, shipping time: 7-15 working days
Expedited Shipping: $14.99 for each order, shipping time: 5-10 working days
3. Shipping method can be selected at Checkout.
3.1 Note:
1): Taxes (If charged) shoulde be afforded by customer.
2): The shipping time will be affected by public holidays, destination countries(especially shipping addresses outside NA or EU), bad weather and international couriers.
3）: Some of the orders may be delayed by COVID-19. Please wait with a little more patience. Thanks!
3.2 Where is my order?
Your shipping confirmation will be received only when your items are fulfilled. Please fill in your both account email and order number in order to monitor order status. After we sent out the package, you can get a tracking number and you can check the tracking information in this site: CLICK HERE
3.3 Tips for shipping:
1) For delivering successfully, we suggest you leave your correct email box and mobile number during checkout process.
2) Unsuccessful delivery caused by blank mobile column cannot be compensated.
3) PO Box or BFPO is not accepted if you choose express shipping. Your address should be detailed enough, even include apartment or unit number. Nondelivery or extra shipping fee due to personal reasons will not be taken by dearosyna
4) Your order can be tracked in details only when it arrives in your country's facility. After it arrives in your country, please allow 5-7 days more for the package to reach you.
If you have any problem, please contact our customer service department with e-mail: service@dearosyna.com. We will reply you within 24 hours in business day and 48 hours in non-business days.
4. How long do I have to report a shipping issue?
If you purchased Worry-Free Purchase with your order, you can report an issue within 7 days of delivery to report theft or damage and can report a loss for domestic orders between 30 and 60 days after placing the order through the Seel Resolution Center. Log in with your email and order number or coverage ID from your confirmation email.
Otherwise, please notify us at service@dearosyna.com Support. All issues need to be reported within 60 days of order placement.
If you purchased Worry-Free Purchase with your order, you can report an issue within 7 days of delivery through the Seel Resolution Center. Log in with your email and order number or coverage ID from your confirmation email.
Otherwise, if your shipment tracking shows that your item(s) have been delivered, but you have not received them after 3 days, please notify us at service@dearosyna.com Support.
If you purchased Worry-Free Purchase with your order, you can report an issue within 7 days of delivery through the Seel Resolution Center. Log in with your email and order number or coverage ID from your confirmation email. Where the package is not delivered, the issue cannot be reported sooner than 30 days from the date it was shipped- for domestic shipments (and 60 days for international shipments).
If your shipment tracking shows that your item(s) have not been delivered in 30 days, please notify us at service@dearosyna.com Support.