2.Enter your order ID and order email address/Phone number.

Note: There should be no space before the order ID and email address, otherwise the order ID or email address will be displayed incorrectly.

3.How to get my order ID?

After you place the order, we will send you an order confirmation email, which contains your order ID and order information.

Question:What should I do if I don't receive my email?

a.First check your spam mailbox to see if there is an order confirmation email.

b.Check whether your email address is entered correctly.

c.Contact our customer service, who will provide you with the order ID.

d.Our service email:service@dearosyna.com

4.After entering the order ID and email address/Phone number correctly, click the ‘view order’ button.

Order tracking includes:

a.Customized information content of the order

b.Recipient address information

c.Logistics tracking information

Please Note: If you receive a text message telling you that your address is incomplete or delivery failed and you need to click on the link to provide the correct and detailed address, please click with caution and first check the status of your package on our website or contact us to help you check the status of your order. Do not click on unknown links easily to prevent being scammed.